170: The Finsight Series | Beyond WealthTech

This episode is from the second edition of the Finsight Series virtual event that Pete Townsend moderated recently hosted by Navirum and Salesforce. In this conversation, we’ve got an all-star cast with Rory Galvin from Navirum, Kerry Ryan from Salesforce, Christian-Maynard Philipp from Pattern and Joe Parkin from BlackRock.

Show Notes
Guest Profile

The key idea with this discussion is that so many pieces of the wealth management process have become digital, but many have not - how do we go beyond WealthTech to accelerate to the next level of truly digital wealth management? Or do we need to?

This episode of MoneyNeverSleeps is sponsored by Philip Lee, one of Ireland’s fastest-growing corporate law firms and expert advisors at the heart of the Dublin and London start-up, fintech and crypto communities.

HIGHLIGHTS:

In the first edition of the Finsight Series in May 2021, we took a broad look at how financial services upstream of consumer finance were either becoming digital or were challenged to become digital, in particular with wealth management and institutional banking.

In the second edition that we’ve packaged into this episode, we took a deeper look at wealth management, and exactly how far we can digitalize it, keeping in mind that widely different demographics are driving the demand for both the continuation of conventional people-orientated solutions and also the scaling of technology-driven solutions.

Here are the questions that Rory, Kerry, Christian and Joe gave their insights on during this discussion:

How should we think about a hybrid approach to wealth management blending the best of human and digital?

What are some of the technology tools that wealth managers are using in-house to improve how they deliver services to their customers?

How can wealth managers leverage technology to build trust with their clients?

Does the degree to which a wealth manager specializes in one area or takes a more generalist approach impact whether they lean more on digital or people-led services?

What are the lengths to which a wealth manager should go to gather data about their clients?

What role should innovations such as VR headsets have in how wealth management services are delivered?

What are we seeing as the more innovative solutions coming to market, either human or digital, that are making a difference for wealth managers’ clients?

LINKS:

Connect with Rory Galvin from Navirum

Connect with Kerry Ryan from Salesforce

Connect with Christian Maynard-Philipp from Pattern

Connect with Joe Parkin from BlackRock

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